Wellbeing and Personal Support

We aim to provide the best personal support for our students so they achieve their potential.

Student Welfare

The Student Welfare team consists of professional and experienced staff whose role is to assist and support students with any difficulties they experience in the area of personal welfare and wellbeing, health, adjustment, independent living skills, class attendance, accommodation, and crisis and emergency situations. Special attention is also given to under 18 students, ensuring there are suitable accommodation and welfare arrangements in place for them and that students are well cared for, supported and supervised both on and off campus, including during term breaks and holidays. 

Trinity College has a network of internal and external support services where students can be referred to for advice and specialist professional assistance if required.

Also, parents are able to view their child’s class attendance record on Trinity College Community Portal, and are informed if the student attendance is unsatisfactory.

Mentoring Program

The Foundation Studies Program prides itself on its well-established and successful Mentoring Program. Each student is allocated a special mentor for the duration of the course. The mentor is usually a teacher who teaches the student in one of their subjects. Mentors meet regularly with their students on a one-to-one basis to discuss and monitor personal, social and cultural adjustment, academic progress, and general health and wellbeing. Mentors also provide knowledgeable information, advice and guidance about practical matters such as cultural differences, independent living skills, study skills, self care, career and University plans. Mentors will refer students to the relevant Foundation Studies support services if needed for further assistance.

Parents receive one written report from their child’s mentor in Term 2 of the Main program with details about how the student is progressing and adjusting to study at Trinity College and life in Melbourne.


To assist students to settle at Trinity and in Melbourne, Trinity provides a comprehensive, two-week orientation program for new students, planned to initiate fun, build friendships and generate a sense of ‘belonging’ at the College.

These events provide opportunities to meet fellow students and staff and learn about life on campus and in Melbourne. It is important for all students to attend this orientation.



The University of Melbourne Health Service provides excellent medical care and health services to Foundation Studies. Trinity students also have access to out-of-hours emergency assistance, and a 24-hour medical helpline is included in the overseas student health insurance cover.

In addition, Melbourne is very well served with a number of world class medical facilities, many very closely located to the Trinity College campus and within walking distance:

  • Royal Melbourne Hospital

  • The Royal Dental Hospital of Melbourne

  • The Royal Children’s Hospital

  • The Royal Women’s Hospital

Overseas Student Health Cover (OSHC)

Trinity College will arrange Visa Length OSHC on behalf of all students through Bupa. The OSHC fee will be outlined on the first page of Trinity College’s Letter of Offer. The OSHC fee commences from the date of arrival in Australia until the student visa end date. This is called Visa Length Cover (VLC).

Please note that it is not mandatory for Trinity College to organise OSHC on behalf of students.  Students are able to organise their own health insurance.  However if a student organises their own health insurance, Trinity College will require proof of cover.

Students who are applying for a packaged visa for Trinity College and the University of Melbourne must pay the OSHC fee upfront for the length of visa. Trinity’s Confirmation of Enlroment (COE) will display the OSHC dates for the packaged visa (Trinity and the University of Melbourne) for the purpose of the initial student visa lodgement.

Membership with Bupa commences on the student's date of arrival in Australia. Students must use their membership cards when visiting a doctor, making claims, arranging admission into hospital or when making enquires. It is important to keep all receipts for prescriptions and medical consultations for claiming purposes.

 Bupa cover includes:

  • 24-hour student advice line available in over 180 languages and providing emergency and non-emergency support, general advice and interpretation services
  • 100% of the Medicare Benefits Schedule for outpatient services including GP visits, radiology and pathology
  • 100% of Emergency Ambulance Services

For further information on cover, options and costs click here, visit www.bupa.com.au/students or send an email to uom@bupa.com.au. You can reach OSHC by telephone on 1800 644 111 (general enquiries), or 1300 884 235 (24-hour student advice line).


To obtain your Bupa OSHC card

Log onto www.MyBupa.com.au;

  • Update your local address and order your membership card
  • Confirm other personal details such as name and date of birth
  • Option to extend cover should your end date be different to what you have purchased


1. Visit the member self-service area – www.bupa.com.au
2. Visit the Bupa representative at the University of Melbourne Heath Service
138-146 Cardigan St, Carlton.
 Hours – Monday to Friday (9am to 5pm)
3. Telephone –1800 644 111
4. Email: uom@bupa.com.au


Allianz Global Assistance

For students who accepted their Trinity College offer prior to 4 November 2016 and have their OSHC organised through Allianz Global Assistance, please refer here for information about how to access your membership card.  Note that your OSHC Policy Number is your Trinity Student ID Number (located on the bottom left side of Trinity’s Letter of Offer) followed by 'TRI', eg 1234567TRI.

For further information, please refer to this link or visit: 

Allianz Melbourne
Level 5,
360 Elizabeth St



All Foundation Studies students have access to confidential counselling. Students are encouraged to discuss concerns and issues that affect their studies, goals and personal lives with counsellors.

What is Counselling?

Counselling is a growth process through which students are helped to define goals, make decisions, and solve problems related to personal-social, educational and career concerns. When you visit a counsellor you can expect discussions to focus on thoughts or feelings that may be of concern, which will enable you to gain new perspectives and understanding. You may learn to think in new ways, to see a wide range of alternatives, to explore and practice different ways of behaving.

Students can drop in or make an appointment by telephone or in person to make arrangements to meet with our counsellors at a suitable time.


The Chaplain’s role is to encourage and support all students who live and study away from home. He works alongside teachers and welfare staff at Trinity College Foundation Studies to ensure that students have friendly and reliable people with whom they can discuss any matters of importance to them. More information about Chaplaincy at Trinity can be found here.

Careers & Further Studies Office

The Careers and Further Studies Office provides careers assistance for Foundation Studies students through:

  • access to career development workshops & business information sessions
  • jobs & internship opportunities
  • networking events